Magic Resource Center Article

Title:	Issuing a refund on a credit card processed through VeriSign
Submitted by:	Rapattoni Magic Software Support
Updated:	November 9, 2005
Version:	Rapattoni Magic 8, 9
Issue:	How can I issue a refund on a credit card processed through VeriSign?

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Rapattoni Magic allows you to issue full or partial refunds for credit card payments that were processed through VeriSign. (NOTE: If your association uses ICVerify or the NAR E-Commerce credit card processing service, you should refer to those articles instead for specific instructions.)

To issue a full credit

You can simply click a button on the Receipt Query & Adjustment Form that will process the full credit refund automatically.

Receipt Query & Adjustment Form

   

      

         

In the Receipt Query & Adjustment Form, use a Range Search to look for the member number, office number, receipt number, credit card number or even the amount, and find the correct receipt.

To issue a credit, highlight the receipt that requires a refund and click the Issue Credit button located on the bottom right of the form. Within a few seconds, the software will automatically issue a credit to the member's credit card for the highlighted receipt. A negative receipt will be created and the original invoice(s) paid will become outstanding.

NOTE: The Issue Credit button only applies to receipts processed through Verisign.

To issue a partial credit

NOTE: Partial credits can only be accomplished if using VeriSign or ICVerify.

1. Open the Cash Receipts Posting Form.

2. Enter the batch. (Note: The batch must be set up with the correct billing group and merchant, and must have the Credit Card Verifying option set to Immediate.)

3. Enter the member/office number.

4. Enter the refund amount to the credit card as a negative number in the Amount field. Also enter the credit card type, number and expiration date.