Title: Issuing a refund on a credit card processed through ICVerify
Submitted by: Rapattoni Magic Software Support
Issue: How can I issue a refund on a credit card processed through ICVerify?

Rapattoni Magic allows you to issue full or partial refunds for credit card payments that were processed through ICVerify. (NOTE: If your association uses VeriSign or the NAR E-Commerce credit card processing service, you should refer to those articles instead for specific instructions.)

To issue a full or partial credit on a paid invoice using ICVerify credit card processing

  1. Open the Cash Receipts Posting Form.
  2. Enter the batch. (Note: The batch must be set up with the correct billing group and merchant, and must have the Credit Card Verifying option set to Immediate.)
  3. Enter the member/office number.
  4. Enter the refund amount to the credit card as a negative number in the Amount field. Also enter the credit card type, number and expiration date.

  1. Tab down to the invoice area, and click the View All button to display all invoices for the selected member/office.
  2. Highlight the invoice to which you want to issue a partial refund.

  1. Click Pay, then click Post. This will send the credit to the credit card company for posting to the account.