| Title: | Identifying and Correcting "Undeliverable" or Non-Existent E-mail Addresses |
| Submitted by: | Rapattoni Software Support |
| Issue: | How do I correct "undeliverable" or outdated e-mail addresses in my Rapattoni Magic database? |
Have you ever sent an e-mail to your members and received a message back telling you that certain messages could not be delivered because of an invalid address? This is usually caused by an e-mail address that is outdated or does not exist anymore. In many cases, you have no way of identifying which member’s e-mail address this is referring to, so you can update it. This problem is most evident when doing an e-mail merge consisting of several e-mails being sent out at once. You can receive several of these "undeliverable" e-mail error messages, and it can be frustrating trying to correct them. As you probably already know, keeping e-mail addresses up-to-date is necessary to avoid communication problems between you and your members. This is especially important if your office uses e-mail billing.
There is a solution that will help you correct this problem. Rapattoni Magic allows you to look up the "undeliverable" e-mail address and associate it to a corresponding member in your database. Then, you can contact the member and obtain his/her correct e-mail address to update the database. This process of correcting and updating e-mail addresses can be done using the Internet Query Form.
Internet Query Form:
Select either Member or Office, depending on the type of e-mail address you are trying to update.
Make a note of the "undeliverable" e-mail address you are trying to locate. After opening the Internet Query Form, you can do a Range Search using that e-mail address.
In our example,
we received an "undeliverable" error message for
