Title: IMS Dues Payment Instructions for Agents
Submitted by: Rapattoni Magic Software Support
Issue: How can I instruct members who need help paying their dues through Internet Member Services?

Although each association's processes may differ slightly, there are some basic instructions you can provide to your members who need assistance paying their dues through Internet Member Services (IMS). We encourage you to customize the following article to meet the needs of your members.

To pay your dues online through Internet Member Services (IMS)

Log on to IMS, as you normally would. Once you are logged on, click the Pay Your Account tab to view your outstanding invoices.

Select the invoices that you want to pay by clicking the corresponding check boxes on the right side of the page. Then click Choose Payment Options.

A suggested voluntary contribution, such as RPAC, may automatically be included. At this point, you have the opportunity to modify this amount, if desired. If you wish to change the amount from the suggested value, click Modify.

Change the amount in the pop-up window that displays, then click OK.

Your Payment Information page redisplays with the updated amount. Next, select your method of payment, such as Credit Card.

Enter the payment information, then click Submit.

If a member encounters a problem when trying to process a payment, please do not ask them to contact Rapattoni Magic Support directly. A member of your association staff should gather details about the issue and contact us for assistance at (866) 730-7115.